Privacy Policy

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Privacy Policy

Refound Privacy Policy

Effective Date: 20 January 2024
Last Updated: 29 December 2025

Refound (“Refound”, “we,” “us,” or “our”) operates the Refound platform, including our website (refound.com.au), mobile application (if any), and related services (collectively, the “Platform”).

We are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our Platform, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Platform, you agree to the practices described in this Privacy Policy. Nothing in this Privacy Policy excludes, restricts, or modifies your rights under the Australian Consumer Law or any other applicable law.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our functions and activities, which include facilitating the reporting and recovery of lost items via QR codes. The types of personal information we may collect include:

  • Contact details: Name, email address, phone number, address (if provided for sticker delivery or voluntarily submitted).
  • Account information: Username, password (hashed), and profile details.
  • Item details: Descriptions or photos of lost/found items (which may indirectly identify you).
  • Payment information: Processed by third-party providers (we do not store full payment card details).
  • Technical and usage data: IP address, browser type, device information, location data (if enabled for QR scanning), pages viewed, time spent on pages, and Platform usage logs (automatically collected via cookies or similar technologies).

We do not knowingly collect sensitive information (e.g., health data) unless you voluntarily provide it (e.g., in item descriptions), in which case it is treated with extra care. We do not knowingly collect personal information from children under 13.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you: When you register an account, generate QR codes, report a found item, pay to unlock contact details, purchase stickers, submit forms, or contact us.
  • Automatically: Through your use of the Platform (e.g., via cookies, analytics tools).
  • From third parties: Payment processors, analytics providers, or as required by law.

Where possible, you may browse anonymously or use a pseudonym, but many features (e.g., item reporting, registration or recovery) require identification.

3. How We Use and Disclose Your Information

We use your personal information to:

  • Provide and improve our services (e.g., notify owners of found items, share finder contact details after payment).
  • Process payments and purchases (e.g., QR code stickers).
  • Respond to queries or support requests.
  • Communicate with you (transactional notifications are mandatory; marketing communications are optional with easy opt-out).
  • Analyse Platform performance and usage.
  • Prevent fraud, security breaches, or misuse.
  • Comply with legal obligations.

We may disclose personal information:

  • Between users: Finder contact details to registered owners (core to our service).
  • To service providers: Third-party providers for hosting, payment processing, analytics (e.g., Google Analytics), and email services.
  • Overseas recipients: Some providers may store or process data overseas (primarily in the United States); we take reasonable steps to ensure compliance with Australian privacy standards.
  • As required by law: To authorities, courts, or in legal processes.

We do not sell your personal information to third parties and do not share it for unrelated marketing or advertising purposes.

4. Cookies and Analytics

We use cookies and similar technologies to:

  • Enhance functionality and user experience.
  • Store preferences.
  • Analyse traffic and performance.

You can manage or disable cookies in your browser settings, but this may affect Platform functionality.

5. Data Security

We take reasonable technical and organisational measures (including encryption, secure processors, access controls, and staff training) to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No internet transmission or storage system is 100% secure, and we cannot guarantee absolute security. If a data breach occurs that is likely to cause serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act.

6. Third-Party Links and Services

Our Platform may contain links to third-party websites or integrate third-party services. We are not responsible for their privacy practices or content. Your use of those sites/services is subject to their own policies.

7. Your Rights

Under the APPs, you have the right to:

  • Access your personal information.
  • Request correction or updates.
  • Request deletion (subject to legal obligations).
  • Withdraw consent (where applicable).
  • Opt out of marketing communications.

You can also delete your account and associated data via Platform settings.

To exercise these rights or for any privacy query, contact us via the support page on refound.com.au. We will respond within a reasonable period (usually 30 days) and provide access free of charge unless an exception applies.

8. Complaints

If you have a privacy concern or believe we have breached the APPs, please contact us first so we can investigate and respond promptly. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce our agreements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be notified via the Platform or email.

11. Contact Us

For any questions, access/correction requests, or complaints regarding this Privacy Policy, please contact us:
Website support page: https://refound.com.au

This Privacy Policy is governed by the laws of New South Wales, Australia.